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Terms of Service

Last updated: 24 July 2026

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Quintis Studios Limited (“Quintis”, “we”, “us”) governing your use of the Michi mobile app and the yourmichi.com website (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What Michi is — and is not

Michi is a conversational AI companion for food logging, nutrition tracking, and general healthy-eating guidance. Nutrition estimates (calories, macros, food identification) are generated by AI models from your descriptions and photos. They are estimates, not measurements, and may be inaccurate or incomplete.

Michi is not a medical service. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for a doctor, registered dietitian, or other qualified health professional. Do not rely on Michi for decisions about medical conditions, medications, allergies, eating disorders, pregnancy nutrition, or clinical diets. Always confirm allergen and ingredient information yourself — AI photo and text analysis can miss or misidentify ingredients. If you are managing a health condition, consult a professional before changing your diet.

If you are struggling with disordered eating, Michi is not an appropriate tool. Support is available from the Butterfly Foundation (butterfly.org.au, 1800 33 4673) and Lifeline (13 11 14) in Australia, or your local health services elsewhere.

3. Eligibility

You must be at least 16 years old to use Michi. By creating an account you confirm that you are 16 or older and that the information you provide is accurate.

4. Your account

You are responsible for your account and for keeping your login credentials secure. You may sign in with Apple, Google, or email via our authentication provider. Notify us at support@yourmichi.com if you suspect unauthorised access. You may delete your account at any time from in-app Settings; deletion is handled as described in the Privacy Policy.

5. Subscriptions and billing

Michi offers a free tier and a paid subscription (“Michi Smart”). Current pricing is shown at the point of purchase.

  • App Store / Google Play purchases are billed by Apple or Google under their terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and are managed and cancelled through your App Store or Google Play account settings. Refunds for store purchases are handled by Apple or Google under their refund policies.
  • Web purchases are billed by our payment processor (Stripe). They renew automatically until cancelled; you can cancel at any time, effective at the end of the current billing period.
  • Cancelling stops future charges but does not refund the current period, except where required by law — including any rights you have under the Australian Consumer Law.
  • We may change subscription pricing with reasonable advance notice; changes apply from your next renewal.

6. Acceptable use

You agree not to:

  • use the Service for anyone under 16, or provide false information about your age;
  • attempt to extract, jailbreak, or manipulate the AI into producing harmful content, or use the Service to generate content promoting disordered eating or self-harm;
  • reverse engineer, scrape, probe, or disrupt the Service, or access it by any means other than the interfaces we provide;
  • resell the Service or use it to build a competing dataset or product;
  • upload unlawful content or content that infringes others’ rights.

We may suspend or terminate accounts that violate these Terms or abuse the Service, including abuse of AI usage limits.

7. Your content

You own the content you submit — messages, photos, and logs. You grant us a licence to host, process, and transmit that content solely to operate the Service, including sending it to the AI providers named in our Privacy Policy to generate responses. We do not use your content to train AI models. Photos are processed transiently and deleted as described in the Privacy Policy.

8. Our intellectual property

The Service — including the Michi name, character, app, design, and software — is owned by Quintis and its licensors. These Terms grant you a personal, non-exclusive, non-transferable licence to use the app for your own personal use, and no other rights.

9. Availability and changes

Michi depends on third-party AI providers and infrastructure, and is provided on an “as available” basis. We may modify, suspend, or discontinue features (including free-tier limits) at any time. If we discontinue the Service entirely, we will give paying subscribers reasonable notice and a pro-rata refund of any prepaid, unused period.

10. Disclaimers and liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right you have under the Australian Consumer Law or other laws that cannot be excluded. Subject to that:

  • the Service and all AI-generated content are provided “as is” without warranties of accuracy, completeness, or fitness for a particular purpose;
  • we are not liable for decisions you make in reliance on nutrition estimates or AI guidance;
  • our total liability arising out of or in connection with the Service is limited to the greater of the amount you paid us in the 12 months before the claim and AUD $100, and we are not liable for indirect or consequential loss.

11. Termination

You may stop using Michi and delete your account at any time. We may suspend or terminate your access for breach of these Terms, unlawful use, or risk to other users or the Service, with notice where practicable. Sections 7, 8, 10, and 12 survive termination.

12. Governing law

These Terms are governed by the laws of Australia, and you and we submit to the non-exclusive jurisdiction of the Australian courts. If any provision is found unenforceable, the remainder continues in effect.

13. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced in-app or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Quintis Studios Limited · support@yourmichi.com